Our commitment to customers is total.
At Total Communication Services, we’re here to help you navigate through the countless telecommunications options on the market and to choose the best solution for your business.
No matter the size of your company, we will help you navigate the fast-pace changes in technology to identify the products, services and solutions that best deliver on your business needs – and ensure your making the best possible decisions.
We see ourselves as your partner, recommending ways to smartly grow with your business. Instead of looking at telecommunications solutions as a time-consuming and costly operational factor in your enterprise, we’ll show you how making the right decision can positively impact your ability to grow your business.
Whenever the need arises, we are always here to answer your questions, provide details and recommend ideas for your growing business – even when it doesn’t involve one of our solutions.
Total Communication Services full support program includes:
- Installation – Let us bring in and set-up new hardware for you. We can even install a system you have acquired, but we’ll ensure it makes sense, is done right and conduct all the necessary tests.
- Updates – If there are software updates for new system features, we’ll take care of it from start to finish so you can keep focused on your business with little downtime.
- Service – Both onsite and remote support is available, with prioritized scheduling for our partner program clients. Our technical help desk is standing by to answer any questions and support. We go above and beyond, offering everything from programming changes to emergency after-hours support.
- Consulting – We’ll consult with you on the right products for today’s needs as well as tomorrow’s. You can even count on us to handle any requests and act as your liaison between carriers and your business.
- Training – From custom training documents for your staff to scheduled sessions, we’ll make sure your employees are fully trained in the shortest time with minimal impact to your business operations.
- Replacement – For our partner program customers, we keep an inventory of system components so we can replace your required hardware immediately and provide loaner equipment if needed.
At Total Communications Services, our fully integrated support offerings are what we’re known for. We bring in-depth knowledge and expertise to our entire spectrum of installation and support services, to ensure your solution is truly the best fit for you – at a competitive price.
We take care of your best interests because what matters to your business is our business.