Archive

How To Avoid Costly IT & Telecom Downtime

Posted in: InsiderIT SecurityNewsPBXTelecommunicationsTelephone SystemsTips & Tricks

From database and hardware issues to software malfunctions, IT and Telecom failure or downtime is frustrating and can be incredibly costly. It is an unneeded interruption for your team and, if it happens too often, it can have a negative effect on the trust your customers have in your company.   In recent years, we’ve […]

What is a Hosted Phone System?

Posted in: Cloud HostingInsiderIP Phone SystemsTechnologyTelecommunicationsTelephone SystemsUncategorizedVoIP

What is a hosted phone system? We often have questions from our prospective customers, when they are shopping for a new phone system, about hosted phone systems. For a while now terms like “Hosted”or “Cloud” have attracted the attention of businesses large and small. It doesn’t hurt that the tech media loves the concept and […]

Looking for a Shaw SmartVoice Review?

Posted in: InsiderIP Phone SystemsTechnologyTelephone CarriersTelephone SystemsUnified CommunicationsVoIP

A review of the Shaw SmartVoice solution… You may have heard about Shaw SmartVoice recently?  You might even be considering it for your business right now. Or, maybe you’re interested in knowing more about it before you make a decision on the future of your company’s communications. We’ve had a lot of questions from people […]

How long should my Business Phone System last?

Posted in: IP Phone SystemsPBXTechnologyTelecommunicationsTelephone Systems

This is a question that many business owners ask, “how long should my business phone system last?”  We ask this question because, it seems like these days nothing is built to last. We have mobile phones that we trade in every year, our cars are leased rather than sold outright (because we want a new […]

7 WAYS WIRELESS TECHNOLOGY MAKES COMMERCIAL SURVEILLANCE SYSTEMS MORE PRACTICAL THAN EVER

Posted in: TechnologyTelecommunicationsTelephone SystemsTips & TricksUncategorized

Whether it is for protecting property and assets or ensuring the safety of your people and clientele – a video surveillance system keeps you wired-in to what’s going on at your business or facility. Advances in wireless technology are making it easier for businesses to install reliable and robust video surveillance systems without the cost […]

Five Must-Have Features To Look For In a Call Centre System

Posted in: Call CentresIP Phone SystemsTelecommunicationsTelephone Systems

For many businesses and organizations whose success is built on providing responsive customer support and a telephone-based sales strategy, a call centre might be more accurately referred to as a “nerve centre.” When choosing a technology platform to power your call centre, there are three big picture objectives that should guide your decision: * Improving […]

5 Best Practices When Implementing a New IP Phone System

Posted in: IP Phone SystemsTechnologyTelecommunicationsTelephone Systems

Compared to traditional phone systems, IP phone systems, or VoIP (Voice over Internet Protocol) phone systems have a number of benefits that can give you a competitive edge and change how you do business. The “IP” in IP phone system refers to VoIP where your phone calls are routed over the internet or a local network […]

5 WAYS TO KEEP YOUR REMOTE WORKFORCE CONNECTED

Posted in: Cloud HostingIP Phone SystemsMobile WorkforceTechnologyTelecommunicationsTelephone SystemsTips & TricksUnified CommunicationsVoIP

If your company is looking to include virtual teams and a remote workforce, or if  you already have employees who telecommute, you’ll need telecommunications  tools and features in place to help your staff members succeed. Here are the top five business phone features to keep your virtual workforce connected.   IP Telephony IP telephony usually includes […]

TELEPHONE CARRIER AUDITS: WHAT ARE THEY, WHY DO YOU NEED ONE?

Posted in: TelecommunicationsTelephone CarriersTelephone Systems

What is a Carrier Audit? Phone system expenses are a significant cost for any business, so any opportunity to be more cost-effective should be a top priority. One of the easiest ways to find where you might be over-spending is by conducting a telephone carrier audit. A carrier, is a company that provides voice or […]

IN CASE OF EMERGENCY: COMMUNICATIONS IS KEY TO YOUR BUSINESS CONTINUITY PLAN

Posted in: IP Phone SystemsTechnologyTelecommunicationsTelephone SystemsTips & TricksUnified CommunicationsVoIP

Disruptions to a business often come in all different shapes and sizes. For most companies, the best way to prepare is to expect the unexpected. In the event of an emergency or crisis, having a business continuity plan from the outset and a clear directive for communications can make a difference in how quickly you […]