Blog

Toshiba Canada Telecom Closing: What This Means For Our Customers

Posted in: News

Recently, Toshiba Canada announced it would winding down its global telecommunication systems business. As a Toshiba customer, you probably have a lot of questions; don’t worry, we have supplied you with answers to the most frequently asked questions. If you find you still have additional questions that are not listed, please don’t hesitate to reach […]

The Latest Addition to the Total Communication Services’ Family: Mitel Canada

Posted in: NewsTechnology

Proudly introducing our new partnership with Mitel, A Canadian based company. When Total Communication Services started business over 20 years ago, our mission was to provide top quality service to our customers. We wanted to take the complex and make it simple, provide the best quality service and features, while ensuring that each of our […]

IN THE COMMUNITY: THE CALGARY DROP-IN CENTRE

Posted in: News

As partners of Shaw, we had the pleasure of being invited to join them in their volunteer efforts at the Calgary Drop-In Centre. Two members of our team, Troy McIsaac and Christine Dalton, spent most of last Friday lending a hand. And both were impressed with the work that’s being done at the centre to help […]

How long should my Business Phone System last?

Posted in: TechnologyTelephone Systems

This is a question that many business owners ask, “how long should my business phone system last?” usually followed by “how long will a new one last me?” We ask this question because it seems like in this day and age, nothing is built to last. We have mobile phones that we trade in every […]

7 WAYS WIRELESS TECHNOLOGY MAKES COMMERCIAL SURVEILLANCE SYSTEMS MORE PRACTICAL THAN EVER

Posted in: TechnologyTelecommunicationsTelephone SystemsTips & TricksUncategorized

Whether it is for protecting property and assets or ensuring the safety of your people and clientele – a video surveillance system keeps you wired-in to what’s going on at your business or facility. Advances in wireless technology are making it easier for businesses to install reliable and robust video surveillance systems without the cost […]

Five Must-Have Features To Look For In a Call Centre System

Posted in: Call CentresIP Phone SystemsTelecommunicationsTelephone Systems

For many businesses and organizations whose success is built on providing responsive customer support and a telephone-based sales strategy, a call centre might be more accurately referred to as a “nerve centre.” When choosing a technology platform to power your call centre, there are three big picture objectives that should guide your decision: * Improving […]

5 Best Practices When Implementing a New IP Phone System

Posted in: IP Phone SystemsTechnologyTelecommunicationsTelephone Systems

Compared to traditional phone systems, VoIP (Voice over Internet Protocol) solutions have a number of benefits that can give you a competitive edge and change how you do business. The “IP” in IP phone system refers to VoIP where your phone calls are routed over the internet or a local network (LAN). It’s great for […]

5 WAYS TO KEEP YOUR REMOTE WORKFORCE CONNECTED

Posted in: Cloud HostingIP Phone SystemsMobile WorkforceTechnologyTelecommunicationsTelephone SystemsTips & TricksUnified CommunicationsVoIP

If your company is looking to include virtual teams and a remote workforce, or if  you already have employees who telecommute, you’ll need telecommunications  tools and features in place to help your staff members succeed. Here are the top five business phone features to keep your virtual workforce connected.   IP Telephony IP telephony usually includes […]

TELEPHONE CARRIER AUDITS: WHAT ARE THEY AND WHY YOU NEED ONE

Posted in: TelecommunicationsTelephone CarriersTelephone Systems

Phone system expenses are a significant cost for any business, so any opportunity to be more cost-effective should be a top priority. One of the easiest ways to find where you might be over-spending is by conducting a telephone carrier audit. A carrier refers to a company that provides voice or data services to your […]

IN CASE OF EMERGENCY: COMMUNICATIONS IS KEY TO YOUR BUSINESS CONTINUITY PLAN

Posted in: IP Phone SystemsTechnologyTelecommunicationsTelephone SystemsTips & TricksUnified CommunicationsVoIP

Disruptions to a business often come in all different shapes and sizes. For most companies, the best way to prepare is to expect the unexpected. In the event of an emergency or crisis, having a business continuity plan from the outset and a clear directive for communications can make a difference in how quickly you […]